Shipping and Returns

Order Information

To make an order with us simply find the product(s) you are looking for on our website and add them to your shopping cart. The total value of your order will then be displayed to you on the shopping cart page.

All prices listed on our website include VAT at the current rate of 20%, so the displayed price is the full price you will pay.

You can make an order directly on the website or over the telephone. We accept all major credit and debit cards via our secure payment gateway. At no point do we store these details. Cheques are also accepted.

On receipt of your order we will send you a confirmation email. If you do not receive a confirmation email from us within 48hrs please contact us either via email at sales@dooleysfurniture.com or telephone 0844 800 3968.  We can send an invoice by post  if requested.

All orders are treated according to the availability of the goods and stock will be allocated upon payment. Once the availability of your purchase is confirmed you will receive an approximate delivery date.

All products provided are intended for domestic use for which purpose they are entirely suitable. We cannot be held responsible if used in a contract environment ie. Pubs , Clus, Restaurants, Schools etc. Any orders taken on a trade basis will be subject to trade only terms and conditions.


Delivery Schedules

In-stock items - Per request we can send out the goods by parcel carier on a next working day service.

Smaller items - Will normally be dispatched by us within 5 working days and delivered by a parcel courier, on a next working day service.

Larger items - Will generally be delivered by us or our carriers within approx. 10 working days.

If you require delivery by or on a specific date, please contact us either via email at info@dooleysfurniture.com or telephone 0844 800 3968 to see if it is possible for us to accommodate your requirements.

All delivery dates and times quoted are approximate. Whilst every effort will be made to accommodate your requirements no guarantee of time can be given. In some cases, the delivery times we quote are subject to us or our suppliers having the item(s) in stock. On popular lines we occasionally run out. When this happens, we will let you know as soon as possible to avoid any inconvenience.

We will select the most appropriate carrier for your goods to ensure that your order is transported in the best possible way. This means that items in your order may arrive at different times.

If for any reason there is a problem delivering any part of our order we will contact you as soon as possible with the best information we have on expected delivery dates.

Delivery Charges

Our delivery charges are currently free of charge on all orders. You can see the delivery charges displayed on the right hand side of the shopping cart page.

The standard delivery charges apply to deliveries within the mainland UK excluding the Highlands and Islands of Scotland, Cornwall and Devon. If you wish to place an order for delivery to the Highlands and Islands of Scotland, Cornwall, Devon or overseas (including Northern Ireland and the Channel Islands) please contact us either via email at info@dooleysfurniture.com or telephone 0844 800 3968 to confirm the delivery charge for the order – this may well be higher than the standard charges due to the cost of delivering to these locations.

In the case where the customer insists on part delivery for whatever reason any additional costs incurred by us will be charged to the customer.

Where a delivery date has been agreed with our carriers but the customer is not present or unwilling to take delivery we reserve the right to charge the customer again for the total value of the delivery of the goods unless otherwise specified.

We will not accept claims for inconvenience, compensation or cancellation, etc caused by unexpected or unavoidable delays in delivery.

Delivery Terms

Where goods are delivered by our in-house courier, the courier will assist you wherever reasonably possible to open the goods and check their condition, and will assist you wherever possible in bringing the goods into the delivery address. However, moving the goods from room to room and/or up or down stairs will be undertaken only at the driver’s discretion. Our driver is under no obligation to do this and will not be insured under these circumstances. Our in-house courier will usually be able to dispose of the packaging should you wish them to do so, dependent on vehicle load and size.

When you place an order you must inform us of any access restrictions or circumstances which may prevent successful delivery being completed.

Where goods are delivered by a third-party courier, the delivery will take place under the terms and conditions of that courier, which will usually mean a doorstep delivery service only.

Deliveries requiring special requirements can sometimes be made but will be at an additional cost to the customer.

It is the responsibility of the customer to ensure that an authorised adult is at the delivery address to take delivery of the goods and sign for their receipt. Where such a person is unavailable, we reserve the right to delay delivery of the goods until such a person is in attendance. Where delivery is made by a third-party courier, another delivery attempt will usually be made on the next working day. Where delivery is by our in-house courier, another delivery attempt will be made on the earliest date possible given the courier’s working schedule.

It is your responsibility to ensure that any goods you order will fit into your home and its proposed final location and through the access areas at the delivery address: we recommend that you measure all access areas and the room where the items will be placed, bearing in mind that the packaging of the goods will mean that the dimensions of the boxed goods are larger than the measurements on the website. The furniture is handmade and all measurements are approximate. We are unable to refund orders which cannot be delivered due to access restrictions, or items that do not fit the room.

Delivery Insurance

Your goods are fully insured until they reach the delivery address, whereby the insurance liability falls upon yourself the customer.

Acceptance of Goods

All goods are quality checked by Dooley’s Furniture before despatch and wherever possible you will be given the opportunity to check the condition of the goods on receipt. An authorised adult must be available at the address to check your goods, sign and acknowledge receipt in a safe and satisfactory condition.

It is the responsibility of the customer to make a note on the delivery paperwork of any damage or defect of the goods, neither the carrier nor Dooley’s Furniture will be held responsible for any damage not noted on the delivery paperwork.

Where the customer has marked on the delivery paperwork “unchecked” but every opportunity has been given to check the goods please be aware that Dooley’s Furniture cannot be held responsible for any damages found after the receipt of the order.

Cancellations

Cancellation will not be accepted if goods have been reserved, stored or dispatched by us or by our suppliers.

To cancel an order, please contact us in writing by letter or email within seven days of placing your order. All emails will be acknowledged within 48 hrs of receipt. For letters this will take slightly longer.

We are unable to accept cancellations for orders which cannot be delivered due to access restrictions, or items that do not fit the room or that are made to order.

Return of Goods

In the unlikely event that you should want to return any goods to us we are pleased to offer all customers the right to return orders to us within 14 days. Please note the 14 day period starts from the day you receive the goods.

Please do not return any goods to Dooley’s Furniture until and unless requested to do so, otherwise you may incur additional costs unnecessarily.

To organise the return of goods, please contact us in writing by letter or email at damages@dooleysfurniture.com within seven days of receipt of the goods. All emails will be acknowledged within 48 hrs of receipt. For letters this will take slightly longer.

If you are returning the goods because of damage in transit, please supply evidence of the damage by forwarding photographs of the damage to us with your request to return the goods. We also ask that you retain the original packaging in the condition in which it was delivered to assist your damage claim.

We will then organise a collection of the goods and replacements where required.

All goods remain the customer’s responsibility until we receive them back into our warehouse.

When returning goods please make sure they are packed securely and safely, items must be in original packaging and correctly labelled so they are not lost or damaged in transit. Please note we have a strcit "no box, no return" policy.

Where a refund is required Dooley’s Furniture will refund the full value of the goods returned. However, the customer is always responsible for any carriage costs involved.

When the goods have been returned and checked by us and have been found to be in original condition a refund will be made through the original payment method where appropriate within 28 days.